1. Who we are
Provider: TracknTake SLU (trading as "Loveo"), tax ID B56357072, registered at Camino de Son Llagosta 26, 07015 Palma de Mallorca, Islas Baleares, España. Contact: hola@loveoo.app · +34 695 411 332.
2. Purpose
These terms govern use of this website and the contracting of Loveo's catalogue service for shop owners: reading the catalogue from the shop's online store, organising it, and keeping products, prices and stock current on the shop's own site, Google Shopping and Meta.
3. Service and subscription
- Setup costs €250 one-off, followed by €49 per month, with no minimum term. VAT is included unless stated otherwise.
- You can cancel at any time by writing to hola@loveoo.app. Cancellation takes effect at the end of the period already invoiced and is not prorated.
- We don't manage advertising campaigns or ad budgets, and we don't redesign or migrate your website.
4. Payment
Payments are processed by a third-party payment provider. We do not store full card details. Non-payment of a monthly fee may suspend the service.
5. Right of withdrawal
Consumers have 14 calendar days to withdraw. Because this is a digital service that starts immediately, you agree that the service begins within that period and the right of withdrawal is lost once the service has been fully performed. This right does not apply to businesses and professionals.
6. Your obligations
- Provide accurate information about your business and your catalogue.
- Hold the necessary rights over the products, images and content in your catalogue.
- Give us any access needed to publish to the channels you choose (for example, your Google Merchant Center or Meta account).
- Not use the service for unlawful purposes or to infringe third-party rights.
7. Scope and limitation of liability
Each channel (Google, Meta and others) runs its own review and applies its own policies, which Loveo does not control. We therefore do not guarantee approval times, placements, visibility or sales. Our total liability is limited to the amount you paid in the 3 months before the event giving rise to the claim.
8. Intellectual property
The website, methodology and software belong to TracknTake SLU. You keep ownership of your data and content and grant us a limited licence to process them in order to provide the service.
9. Term and termination
The contract stays in force while the subscription is active. We may terminate it for serious breach, fraudulent use or non-payment, with notice by email.
10. Governing law and jurisdiction
Spanish law applies. For consumers, the courts of their place of residence; for businesses, the courts of Palma de Mallorca.